Job Vacancy – Service Advisor

We are looking for a friendly, enthusiastic and reliable Service Advisor to join our family-run motorcycle business in North Wales.

Overview

Working as part of our team, you will play an important role in supporting our Aftersales Department and ensuring the day-to-day service operation runs smoothly. You will be a key link between our Customers, Workshop and Parts Department, so excellent communication and organisational skills are essential. The role would suit someone with a genuine interest in motorcycles, who enjoys working with people, is confident using computers and takes pride in providing a professional and friendly service.

The Role

Working alongside our Service Manager, your day-to-day responsibilities will include:

• Looking after the day-to-day service administration requirements, ensuring bookings, paperwork and customer records are kept organised and up to date
• Welcoming customers and dealing with enquiries both face-to-face and over the telephone.
• Booking motorcycles into the workshop and managing the daily workload for our technicians.
• Working closely with our Parts Department to ensure technicians have the correct bikes, parts and equipment needed to complete jobs efficiently.
• Preparing estimates, job cards, invoices, warranty claims and other service documentation.
• Carrying out general day-to-day duties as required and being prepared to get involved wherever needed.
• Attending any training required by the business, including manufacturer training courses such as Honda or KTM.

What We’re Looking For

We would expect the successful candidate to demonstrate:

• Good face-to-face customer service skills.
• A confident and professional telephone manner.
• Good technical knowledge of motorcycles and a genuine interest in the industry.
• Good computer skills and the ability to learn and use our systems effectively.
• Strong organisational skills and attention to detail.
• The ability to manage and prioritise workloads in a busy environment.
• Good problem-solving skills and the ability to think on your feet.
• The ability to work effectively as part of a small team.
• Good timekeeping, reliability and integrity.
• A positive, can-do attitude.
• The ability to take instruction while also using your own initiative.
• A professional, friendly and courteous approach to customers and colleagues.
• A willingness to carry out day-to-day tasks alongside more proactive responsibilities.

Essential Requirements

• A full motorcycle licence.
• Previous experience within the motorcycle industry or a similar Aftersales/service environment.
• A good understanding of motorcycle servicing and repairs.

Working Hours

Monday, Tuesday, Thursday and Friday: 9:00am – 5:30pm, Wednesday: Day off, Saturday: 9:00am – 5:00pm, Sunday: Day off.

Salary & Benefits

• Competitive salary, dependent on experience.
• 20 days’ annual holiday, plus bank holidays.
• Workplace Pension Scheme through Aviva.
• Generous staff discount on clothing, parts, accessories.

About Us

We are a thriving, family-run motorcycle business in North Wales, and pride ourselves on providing a friendly, professional and personal service to our customers.
As a small team, everyone plays an important part in the business. We’re looking for someone who is organised, approachable, reliable and willing to get involved in all aspects of the service department. If you are passionate about motorcycles, enjoy working with people, are a good problem solver and can keep things organised in a busy environment, we’d love to hear from you. If this sounds like the role for you, we would be pleased to hear from you. Email [email protected].